I have selected a puppy I'd like to purchase from your website. What do I do next? To purchase one of our puppies, please feel free to give us a call (256) 200-0512 and we can walk you through putting a deposit down to reserve puppy of choice.
We accept phone calls 8am-5pm Monday-Friday. Closed Sat. & Sun.
Pick ups scheduled by appointment- Tuesday & Thursdays appointment only
What forms of payment do you accept? Debit, Credit and Cash. We no longer accept checks. If we have to run a debit/credit card there is a 2% service fee added to your total on cards at check out.
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How much is a deposit to reserve a puppy? Deposits are 1/2 the amount of the puppy. If you see an available puppy you would like to have, we recommend you to take action right away. We have a lot of families that are interested in our puppies and thousands of daily visit on the site so our puppies go pretty fast. We can not hold a puppy without a deposit. Deposits are non-refundable.
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Do you offer a puppy health warranty/guarantee? Yes, Your puppy is guaranteed to be free of all genetic disorders up until 1 year of age. Please click HERE to view our one year genetic health warranty. Your puppy will come vet checked prior to leaving to go to their new homes with vet checked signed paper work for you to show your vet of choice. We do require all our customers to get the puppy checked by a vet within 24hrs from pick-up / delivery day. If for some reason the vet says your puppy has a genetic disorder you can return it within the 24 hrs and you can pick another puppy. When shipping is necessary we must take the puppy to issue a health certificate before it can go on the plane. This assures the health of the puppy; however we still require you to get the puppy checked by your vet after delivery of the puppy.
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How does pick of the litter work? AT THIS TIME WE ARE NOT OFFERING PICK OF LITTER-- IT IS FIRST COME FIRST SERVE WITH AVAILABLE PUPPIES ON OUR WEBSITE To reserve a puppy please call (256) 200-0512 or email toysandteacups@gmail.com
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Are all dogs and puppies housed at one large kennel/facility? No, We are a team of 13 families/kennels who work together to breed. This way all adult dogs and puppies get the love and attention daily they need. Each family gives daily care & love we also start working with each puppy on potty pad/Potty training before they go to their new homes. Ask us about our puppy prep school on crate training & potty training when you call. At your pick up appointment - We will help you transition your new puppy into your home by going over what training we have done and the best training tips to keep your new puppy on track.
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I Do you offer shipping? WE ARE NO LONGER SHIPPING PUPPIES -- IN STORE PICK UP.
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Can I pickup in person instead of having my puppy shipped? Sure! We prefer pick ups in person. We love meeting new puppy families and educating you on how to take care of your new fur baby when picking up. We have a puppy boutique just for puppy pick ups. We are APPOINTMENT ONLY WITH DEPOSIT for pick up. This is a policy our Vet and BBB (Better Business Bureau) helped us develop and have been running our kennels this way for over 10 years. Once the puppies turn 10wks/12wks old they are available for pick up after the vet check and our vet signs off they are ready to leave to go to their forever homes. Health is one of our #1 concerns. An ounce of prevention is worth a pound of cure. We like to be able to offer the warranty with our puppies and stand behind it so our customers know they are getting a healthy fur child. Please read over our policy that is on our blog.
We are Located at: The Melton Building 621 North Brindlee Mountain Parkway, Arab AL 35016 Please call to reserve a puppy & we can set up your pick up appointment: (256) 200-0512
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How does my deposit work? What if I change my mind? (TOYS AND TEACUPS REFUND POLICY) Deposits for a puppy are NON-REFUNDABLE. If you put down a deposit on a puppy but fall in love with another available puppy on our website - That is Okay! We can transfer your deposit to another available puppy of your choice. OR If you show up to your pick up appointment and decide it is “Not the perfect match for any reason“ you can swap to another available puppy on the website or you have 12months to use your deposit/payment. Once you leave with your puppy it is considered to be sold immediately NO swaps/refunds.
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Do you offer returns or refunds? REFUND POLICY: No, Deposits on puppies & Puppies sales in store are final and non-refundable as described in the warranty/guarantee agreement. If you, for some reason, cannot keep your new puppy, we will be glad to help you find a new home for it.
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Will my new puppy be registered? Yes, But we do charge an extra fee for breeding rights/papers to approved homes only. Some of our puppies are sold pet home only.
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What vaccines do your puppies come with? All puppies are up to date on shots and wormings for their age. Each puppy will go home with puppy shot/worming record. We will guide new owners with how to complete the set of shots as far as dates and type of vaccines when you are here to pick up your baby or before we send your new puppy home. Please feel free to call our vet references:Edwards Veterinary Services: (256) 640-5993
What do I need to bring when I come to pick up my puppy? (Required) Rectangle plastic clothes basket lined with potty pads and blankets for the car ride home. This will help with the ride home. It is also a good idea to bring extra potty pads in case of potty accidents/car sickness. If your drive is over 3 hrs then be sure to bring bowls & food/water that is listed on the puppy shopping list. Required at pick up: bring your Clothes basket in for your appointment. Remember to schedule your vet check before coming to pick up. You will need to schedule for the same day or the day after pick up for your warranty. We need for your warranty the following info at pick up: Name of vet or clinic doing your puppy wellness check/vet check and appointment date/time of your vet check. Your puppy will come vet checked by our vet a few days before pick up with a signed vet certificate/shot records and up to date on shots/wormings. You will only need the wellness check no shots/wormings at your vet appointment.*
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How big will my puppy get? There are a few indicators that can help us estimate the puppy’s full grown size. We look at Sir and Dam size, Sold puppies from the same Sir and Dam size, birth weight and we also use a Puppy growth chart. We must keep in mind we are talking about live animals and not about products. Each dog has its own characteristics and must be looked at individually. We can never guarantee the adult size of a puppy - we can only estimate. |